Terms & Conditions Consumer Customers
1.1 You must be 18 years or older to open a User Account.
1.2 A User Account can be opened through our Website, via our call centre, or at designated retail locations. In order to be assigned a User Account and make use of the services, you must complete the application process by providing your details. Your completion of an application or use of the services indicates your agreement to these Terms and Conditions, and your agreement to the immediate commencement of the Agreement between you and us from the moment you are accepted as a customer, and the provision of services to you.
1.3 If you are a consumer (as defined in distance selling legislation), and you have applied for your account via our call centre, or our website you have the right by law to cancel the contract within seven working days of the commencement of the Agreement, without giving a reason, However, you agree that the first time you use the services, you will immediately lose your right to cancel the Agreement
- Our Obligations to You
2.1 We will provide the services to you in accordance with this Agreement and subject to availability, provided that nothing herein shall require us to provide, or continue to provide services to you if we determine that you are not eligible. We shall provide the services in the manner of a reasonably skilled electronic communications Service provider.
2.2 We cannot promise that the services will be provided fault-free and without interruption. We are not liable for poor call quality, a call being cut off for any reason or for any failure, delay, suspension, restriction or interruption of services.
2.3 The Service does not include the connection from your telephone or data network to our network. Our services may be dependent on the provision to us of services by third party operators. We are not responsible to you for any faults or interruptions caused by them.
2.4 We may, at our discretion, improve, update or upgrade the services or alter the provision or means of provision of the services (including altering any telephone number used or method of allocating the services). We shall not exercise our rights under this clause to your detriment without good reason
3.1 To use the services, you must credit your User Account with sufficient value. You may top-up your User Account balance through a variety of payment means which we may change at any time. We reserve our right to collect the full amount due if your form of payment is cancelled, disabled, discontinued or otherwise dishonoured after your use of the services.
3.2 You will not use or allow use of the services for any improper, immoral, offensive, defamatory, fraudulent, illegal or unlawful purpose, including, for example, using the services in a way that:
(1) interferes with our ability to provide the services to you or to other customers; or
(2) violates applicable law or this Agreement; or
(3) avoids your obligation to pay for the services; or
(4) is not for consumer use.
3.3 If you or any other person whom you allow to use the services do not comply with any provision of clause 4: (a) you shall indemnify and hold us harmless against all liabilities, claims, losses, damages or expenses arising directly or indirectly or in any way associated or suffered as a result of such non-compliance and (b) we may suspend the services immediately without notice and without incurring any liability on our part.
3.4 You acknowledge that the services are for your personal use only and you will not re-supply or resell or otherwise make the services available to any person on a commercial or any other basis. You are responsible for ensuring that only persons authorised by you use the services via your Account and you agree to pay all Charges relating to use of the services including, but not limited to, the use or misuse by an unauthorised third party or accidental use. Notwithstanding the above, in the event of any unauthorised use of your Account, you must inform us in a timely manner.
3.5 Your Account balance will expire 30 days after your last payment. We may offer promotional or discretionary Bonus Credit from time to time when you make a payment. Any Bonus Credit is not transferable between different tariffs. Bonus Credit may only be redeemed through the use of Our services. All Bonus Credit expires after 30 days.
3.6 We may, in our sole discretion, limit the number of User Accounts you open or maintain at one time, or over a certain period of time. We reserve the right to reject your attempt to open a User Account and reserve the right to close any User Account (with a corresponding refund) if the number of Your Accounts exceeds any limit which we choose to impose.
4.Using The services
4.1 Mobile Service
4.1.1 The telephone number you provide upon opening your User Account will usually be automatically recognized by our systems, without the need for you to use your PIN. You are responsible for preventing the unauthorised use of your User Account and the services, and you are responsible for any reduction in value of your User Account arising out of either authorised or unauthorised use.
4.1.2 In the Welcome Pack, you will have been provided with an Account Number (Mobile Phone Number) and PIN (PUK) which is unique to the mobile SIM. If you do not have the Confirmation Message, you can obtain your Account Number and PIN by calling Customer services. You must at all times keep such Account Number and PIN confidential and secure, and you must tell us immediately if such is disclosed to any unauthorised person.
4.2 Sim Service
4.2.1 Mobile telephony is a form of wireless communication and operates on the basis of the transmission of radio and signal frequencies. The transmission of these radio and signal frequencies may be affected by congestion on the Network due to the number of calls or messages or the amount of data being sent and received.
4.2.2 The transmission of the radio and signal frequencies may also be affected by the location of the base stations, obstacles such as buildings or underpasses, and by external factors such as geographic or atmospheric conditions. The services may also be affected by the quality of the GSM mobile telephone chosen and used by you.
4.2.3 The Roaming services are subject to the roaming contracts and Service quality levels that have been agreed between other national and international telecommunications operators. We do not have any control over the contracts or Service quality levels agreed between these telecommunications operators.
4.2.4 For the reasons described above, we does not warrant or guarantee that the services will be uninterrupted or error free (in terms of Network availability, quality or coverage) in all locations at all times, or that the services will be suitable for your specific requirements, or that the services will be completely secure against unauthorised interception.
4.2.5 We will endeavour to keep any disruption to the services to a minimum; however we will not be liable to you for any loss, damage or inconvenience incurred by you as a result of any disruption to the services for the reasons described above.
4.2.6 Associated with your SIM Card is the PIN code (personal identification number) and the PUK code (personal unlocking key). You will take every necessary precaution to preserve the secrecy of your PIN and PUK codes. You will be liable for any fraudulent or improper use of your SIM Card or Account that results from the intentional or accidental disclosure of your PIN or PUK code or the transfer of your SIM Card to another person.
4.2.7 Our Customer services Department can supply details of the other mobile operators we have porting arrangements with from time-to-time.
4.2.8 The SIM Card is used by inserting it into a compatible GSM mobile telephone. When the SIM Card has been inserted and you have registered or activated your Account, you will have access to, and be able to use, the services.
4.2.9 The SIM Card remains the exclusive property of us. You must retain the SIM Card and not lose or damage the SIM Card. We will only replace a SIM Card where it is found to be defective by reason of faulty workmanship or design. Global may charge you for a replacement SIM Card where we reasonably believes that you are responsible for the loss or damage of your original SIM Card or where someone has stolen your original SIM Card. It is your responsibility to promptly inform us of any loss, damage or theft to your SIM Card, or any fraudulent or improper use of your SIM Card. You agree that once you start using the services or the Top Up services you will lose any right to cancel this Agreement under distance selling legislation.
4.2.10 If you do not use your SIM Card to make a voice call, or send a message or data for a period of ninety (90) days from the date of your last use of the Service, we may deactivate your SIM Card.
4.2.11 Once a SIM card has been deactivated, it cannot be reactivated and the number(s) associated with the SIM will be reallocated to other customers.
4.2.12 We can offer advice on how to unlock your phone such that it would work with a our SIM. It is your decision as to whether to unlock you phone and to follow any advice. We are not responsible for any issues associated with the unlocking of your phone.
5.1 You shall pay the Charges in relation to your use of the services. The cost of all calls (outside the bundle minutes) made by you and any other Charges incurred shall be deducted from the balance outstanding on your Account. Once the whole of the balance of your Account has been used you shall not be entitled to make any further use of the services unless you credit your Account by purchasing additional value. We reserve the right to vary the Charges in accordance with clause 12.
5.2 Call Charges calculated by adding the Rate to any Surcharge (as shown on Our website) and are rounded up to the next whole minute and whole pence. All calls for which we receive answer supervision shall incur a minimum one-minute charge. There is a connection charge of between 0p and the published per minute rate. You may be charged by your landline or mobile Service provider for calling our access numbers – you will need to check with them to confirm their Charges
5.3 We rely on answer supervision to determine whether and when a call has been answered. Answer supervision is a signal sent by the carrier connecting the call to indicate the start of call. Answer supervision is generally received when a call is answered; however, answer supervision may also be generated by voicemail systems, private branch exchanges, and interexchange switching equipment.
5.4 You must notify us of any disputed Charges within thirty (30) days of the Charges or you will have waived your right to dispute the Charges.
5.5 Recurring Payments
If a Auto Top-Up is selected, it is provided on condition that it is paid for fully at the beginning of the next billing cycle.
Your tariff plan charge will be deducted at the beginning of each billing cycle. Recurring monthly bill payment will be taken from the Debit/ Credit Card used to make the first payment. Payments for the other usage can be made using Debit/ Credit Card. The name and the address of the card holder should be same as the registered account holder. If you change your name, address telephone number or payment details or there are any other changes to your bank account which may affect your payment of the Charges you must let us know.
Each billing period comprises of a 30 days billing cycle. If you are an existing customer your billing will start from the day of purchase of a plan. For new customers the billing cycle of 30 days will begin from the day of SIM activation.
Payment for the SIM Bundle will be taken at the beginning of the next billing cycle.
We will not provide any refund for any plans purchased UNLESS no Service has been used. If you change your mind within 24 hours of purchase of a plan & allowance not used, you may request a refund OR could change it to a different plan by calling our customer Service.
If you think not to continue the chosen plan, you need to give a notice by calling our customer Service before expiry of that plan. You should pay all due amounts before the plan is cancelled.
6.Suspention Of services
6.1 We may suspend immediately the provision of the services (or a part of them) to you until further notice without compensation
6.1.1 for repairs, maintenance or improvement;
6.1.2 in the event that we have reason to suspect illegal, unlawful or fraudulent activity or misuse of the services or your Account or any breach by you of this Agreement;
6.1.3 in the event that we are required to comply with an order, direction, instruction or request of any Competent Authority; or
6.1.4 the form of payment you have used to fund your Account is cancelled, disabled, discontinued or otherwise dishonoured.
6.2 Any exercise of our right to suspend the services shall not exclude our right subsequently to terminate this Agreement. We may refuse to restore the services to you until the matters referred to in clauses 6.1.1 to 6.1.3 are cured or (where applicable) we receive an acceptable assurance from you that there will be no further
- Your Information
7.1 You are required promptly and accurately to give us all the information we may reasonably need so that we can perform our obligations under this Agreement. You must also inform us immediately of any change which may arise from time to time to the details you have provided to us, including credit card account information and/or billing address. You hereby agree and confirm that the information that you provide to us under this Agreement shall be true, accurate and complete in all respects.
7.2 We may contact you before, during and after the term of this Agreement in order to administer, evaluate, develop and maintain the services. Please note that we may record your telephone calls to us and we will keep a record of personal information you provide to us in connection with the services.
7.3 We will comply with our obligations under the Data Protection Act and any other applicable data protection legislation. You are also required to comply with all applicable data protection legislation. In addition, you must maintain any required registrations, including those reasonably requested by us to enable us to process your personal data in connection with our performance of our obligations under this Agreement.
7.4 All information relating to you collected by us in the course of providing the services shall remain confidential subject only to the permitted uses of that information under the Agreement or as may be required by any Competent Authority or any other regulations relating to the services.
7.5 In connection with this Agreement we, and any other companies or agencies authorised by us, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies and we may retain a record of the search. Information held about you by such companies or agencies may be linked to records relating to other persons living at the same address and such records will be taken into account in credit and fraud prevention checks.
7.6 Information from your application and payment details of your account will be recorded with one or more credit reference companies or agencies and may be shared with other organisations (including debt factoring companies) to help make credit and insurance decisions about you, for debt collection and fraud prevention.
7.7 We may also share the information which you provide with our affiliates or third parties for general marketing, administration, data storage or processing purposes.
7.8 By applying to use the services you also consent to our using and/ or disclosing your personal information) to selected third parties for the purposes of providing and operating the services.
7.9 You acknowledge that the companies receiving your information pursuant to clauses
7.5, 7.6, 7.7 and 7.8 above may be located outside the EEA in countries which do not have the same standards of protection for personal data as the UK. By applying to use the services you also agree to such transfer and use of your personal data, including for the purpose of marketing goods and services to you by any means permitted by law. You may object to such use of your personal data at any time by informing us via our Website or by emailing Customer services at firstname.lastname@example.org
7.10 You should also note that communications with you (including phone conversations and emails) may be monitored and recorded by us for quality assurance, legal, regulatory and training purposes breach.
8.1 We may end this Agreement:
8.1.1 by giving you at least 30 calendar days’ notice; or
8.1.2 immediately if;
(a) you do not perform or observe any other obligations under this Agreement (“a breach”) and where you have breached this Agreement and that breach can be remedied, you fail to remedy the breach within any reasonable time specified by us in a written notice requiring you to do so;
(b) a voluntary arrangement is proposed, or a bankruptcy petition is presented or a bankruptcy order is made against you or a receiver or trustee is appointed on your estate;
(c) we have reason to believe that you have provided us with false, inaccurate or misleading information either for the purpose of obtaining the services from us or during the provision of the services;
(d) you or any other person at your premises use the services or are suspected, in our reasonable opinion, of using the services for illegal activities, fraud or attempted fraud;
(e) we are required to comply with an order, instruction or request of any Competent Authority.
9.Limitation Of Library
9.1 Our liability:
(a) for death or personal injury caused by our negligence or the negligence of our employees or agents;
(b) for breach of any condition as to title or quiet enjoyment implied by law;
(c) in relation to any other piece of applicable legislation which prohibits contracting out of such liability;
(d) for fraudulent misrepresentation; or
(e) for misuse of confidential information is not excluded or limited by this Agreement, even if any other terms of this Agreement would otherwise suggest that this might be the case.
9.2 Subject to clause 9.1 and to the extent permitted by law, we do not accept any liability under or in relation to this Agreement or its subject matter (whether such liability arises due to negligence, breach of contract, misrepresentation or for any other reason) for any:
(a) loss of profits;
(b) loss of sales;
(c) loss of turnover;
(d) loss of or damage to business;
(e) loss of or damage to reputation;
(f) loss of contracts;
(g) loss of customers;
(h) loss of, or loss of use of, any software or data
(i) loss of use of any computer or other equipment or plant;
(j) wasted management or other staff time; or
(k) indirect, special or consequential loss or damage and for the purposes of this clause the term “loss”
includes a partial loss or reduction in value as well as a complete or total loss.
9.3 Subject to clauses 9.1 and 9.2 and to the extent permitted by law our total liability arising from or in connection with this Agreement and in relation to anything which we may have done in connection with this Agreement (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to the lesser of:
(a) the amount of loss suffered by you in respect of the relevant liability assessed; or
(b) an amount equal to the total value of credit purchased by you for your Account during the previous 12 months.
9.4 We will not be liable under this Agreement for breach of any of its terms to the extent that the breach concerned arises from:
(a) use of any services other than in accordance with normal operating procedures as notified to you;
(b) any alterations to any services made by anyone other than us;
(c) any abnormal or incorrect operating conditions; or
(d) any other hardware or software being used with or in relation to any services, unless this has been approved by us or the relevant statutory process of the connection of apparatus to public communications networking.
9.5 We hereby exclude all conditions and warranties, other than those expressly set out in this Agreement, including any warranties implied by law if and to the extent such warranties and conditions implied by law can be lawfully excluded.
9.6 You assume total responsibility and risk for your use of the services. All services are provided on an “as is, as available” basis. We do not warrant that the Service is completely error-free or will operate without packet loss or interruption nor do we warrant any connection to or any transmission over the Internet.
9.7 We shall not be responsible for any costs incurred by the User, including mobile phone provider Charges, in the event the User incorrectly uses the services or uses the services for any unlawful purpose.
- Assignment And Third Party Rights
10.1 This Agreement is personal to you and therefore it may not be assigned or transferred by you to any other person without our prior written consent. We have the right to assign both the benefit and burden of this Agreement as part of a business re-organisation together with any associated rights of access and installation at any time to any company or person and you hereby consent to such assignment.
10.2 This Agreement does not provide any third party with a remedy, claim, or right of reimbursement.
- Changing Of Terms And Condition And Pricing
11.1 We reserve the right to change the terms and conditions of this Agreement and/ or the services which we provide to you in the event that;
11.1.1 OFCOM or any other Competent Authority makes any direction or order recommending or requiring any technical modifications or changes in our trading, operating or business practices or policy; or
11.1.2 we reasonably determine that any technical modifications to the Network or change in our trading, operating or business practices or policy is necessary to maintain the services which we provide to you. Such changes will take effect as soon as they appear on the Website.
11.2 We may, at our sole discretion and without prior notice, change or vary any Charges or rates affecting the services. You may contact our Customer services department for the most up-to-date rate information for all our services. We shall also update the Charges or rates affecting the services on the Website as soon as practicably possible.
- Unforceeable Events
12.1 Neither party is liable for any breach of this Agreement (except as regard to your non-payment of Charges) which is caused by something beyond their reasonable control including Acts of God, fire, lightning, extremely severe weather, flood, a national or local emergency, acts of terrorism, explosion, war, military operations, civil disorder, damage to the Network, vandalism, sabotage, industrial disputes or acts of any Competent Authority.
13.Entire Agreement and No Representations
13.1 This Agreement represents the entire understanding between the parties in relation to its subject matter and supersedes all agreements and representations made by either party, whether oral or written. Our agents and resellers are not authorised to amend this agreement or to agree any term which is inconsistent with this Agreement.
13.2 The parties acknowledge and agree that:
(a) the parties have not been induced to enter into this Agreement by any representation, warranty or other assurance not expressly incorporated into it; and
(b) in connection with this Agreement the parties’ only rights and remedies in relation to any representation, warranty or other assurance are for breach of this Agreement and that all other rights and remedies are excluded, except in the case of fraud.
14.1 If any provision (or part of a provision) is held invalid, illegal or unenforceable for any reason, it shall be severed and the rest of the provisions in this Agreement shall continue as if the Agreement had commenced without that provision (or such part of that provision).
- 1 The failure by either you or us to exercise or enforce any right under this Agreement shall not be deemed to be a waiver of such right or to bar the exercise or enforcement of it or any other right.
18.1 This Agreement is subject to the laws of England. The parties hereby submit to the jurisdiction of the English Courts.