Refund Policy (Consumer)

Refund Policy


All sales are final. We will assist you in resolving any technical issues as best we can. If your SIM develops a technical fault you should always contact customer service number. If a technical issue cannot be resolved, we will endeavour to exchange your SIM or refund any lost credit on to your SIM or replacement SIM.


If you are having problems or decide you do not want your SIM Card after you have bought it, you must return it to us within 7 working days at your own cost. Please note the SIM must be intact (still attached to the original SIM card holder) for you to qualify for a refund. Our returns policy only applies to SIM cards which are unused (i.e. not used to make or receive calls or send or receive messages or data) Our returns policy operates in addition to any other rights you have. Refunds (where applicable) will be credited to the card used for the original purchase after receipt of the returned equipment and satisfactory inspection by us. Please allow 30 days for the refund.


We are not under any circumstances liable for any SIMs which are lost in the post. Customers are advised to send returned goods by registered or recorded post.